RETURN & REFUND POLICY

Last updated: July 31, 2026

90-Day Return Policy

At HallowWhim, we want you to feel confident about your purchase. You have 90 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused, with all included accessories and in its original packaging. You will also need your order number, receipt, or other proof of purchase.

Products that arrive damaged, defective, or incorrect are handled under the “Damages and Issues” section below.

Starting a Return

To request a return, contact us at hallowwhim@gmail.com and include:

• Your full name and order number
• The reason for your return
• Photos or video if the item is damaged, defective, or incorrect

Approved returns must be sent to:

HallowWhim Returns
Revolución 6
El centenario
Tlalmanalco, Estado de México, 56700
MEXICO

Please do not send an item back before contacting us. Returns sent without prior authorization may not be accepted.

Once your request is approved, we will provide return instructions. The address shown on the original package may belong to a fulfillment partner and should not be used for returns.

Return Shipping Costs

For returns caused by a change of mind, personal preference, or an accidental purchase, the customer is responsible for all return shipping costs to our returns facility in Mexico.

Return shipping costs, customs charges, carrier fees, and other expenses associated with a customer-paid return are non-refundable. All applicable charges must be prepaid. Packages sent cash on delivery or with charges due may be refused.

We strongly recommend using a trackable shipping service and keeping the shipping receipt until your refund has been completed. HallowWhim is not responsible for customer-returned packages lost during transit.

Original shipping charges are non-refundable unless the return resulted from a damaged, defective, or incorrect product. We do not charge restocking fees.

Damages and Issues

Please inspect your order after delivery and contact us as soon as possible if the item is damaged, defective, missing components, or different from what you ordered.

Email hallowwhim@gmail.com with your order number and clear photos or video showing the issue.

After reviewing your request, we may offer an appropriate resolution, including:

• A replacement product
• A partial refund
• A full refund
• An authorized return

In some cases, returning the product may not be required. Any partial refund will be presented as an optional resolution and issued only with the customer’s agreement.

If an authorized return is required because HallowWhim sent a damaged, defective, or incorrect product, HallowWhim will cover the reasonable return shipping cost or provide another appropriate solution.

Exceptions and Non-Returnable Items

We cannot accept returns for:

• Products damaged through misuse, accidents, or improper handling after delivery
• Products missing included parts, accessories, or original packaging
• Gift cards
• Products clearly identified as “Final Sale” before purchase

Regular promotional or discounted products remain eligible for return unless they were explicitly marked “Final Sale.”

Please contact us if you have questions about the eligibility of your item.

Exchanges

The fastest way to receive a different item is to return your original product. Once the return has been approved, you may place a separate order for the replacement item.

If you received an incorrect or defective product, contact us before placing another order so we can resolve the issue directly.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel or return your purchase within 14 days of receiving it, without providing a reason, subject to applicable law.

Unless the product is damaged, defective, incorrect, or applicable law provides otherwise, the customer is responsible for the cost of returning the item to our returns facility in Mexico.

Nothing in this policy limits any mandatory consumer rights available under European Union or local law.

Refunds

We will notify you after receiving and inspecting your return and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card provider to process and post the refund.

When a partial or full refund is approved without requiring a return, we will notify you by email before processing it.

If more than 15 business days have passed since your refund was approved, please contact us at hallowwhim@gmail.com.

Contact Us

For questions regarding returns, damaged products, exchanges, or refunds, contact us at:

Email: hallowwhim@gmail.com